Toward the future of
Ginza culture

Ginza, one of Japan's foremost urban centers, is home to glamorous department stores, jewelers, and fashion brands. Matsuya Ginza is a cornerstone to that culture.
We believe Ginza culture is the coexistence of the traditional and the innovative, the global and the local. Embodying the highest quality, sophistication, and refinement is a must. Matsuya Ginza has grown alongside with Ginza. We will continue to progress as a department store that is truly worthy of representing Ginza culture well into the future.

Information

Business Hours

Store Hours 11:00 a.m. – 8:00 p.m.
(close at 7:30 on Sundays and last day of a consecutive holidays. Yet closing hours may change without prior notice.)
Restaurant Floor (8F) 11:00 a.m. – 10:00 p.m. (Last call 9:00p.m.)

Store hours may change without prior notice.

Credit Cards

At Matsuya Ginza we accept the following credit cards.

  • VISA
  • Master Card
  • JCB
  • AMERICAN EXPRESS
  • Diners Club INTERNATIONAL
  • Union Pay
  • DISCOVER
  • Alipay
  • WeChatPay
  • Merpay
  • PayPay
  • Rakuten Pay
  • au PAY
  • d Pay
  • Jcoin
  • Bank Pay

Tax Refund (3F)

In Matsuya Ginza: If the total value of purchases in one day exceeds 5,000 yen, excluding tax (or 5,000 yen to 500,000 yen for foods, cosmetics, etc., excluding tax), you can have your consumption tax refunded. For purchase of less than ¥5,000 per single item, if the total amount is between ¥5,000 and less than ¥500,000 (not including tax), then general goods and consumables can be totaled together and tax exemption performed in the same way as for consumable goods.

* We charge a tax-free handling charge of 1.54% for tax-free products.
Thank you for your understanding.

Available at the Tax Refund Counter on 3F.

Targets: Purchases by non-residents to be taken out of the country
Tax exemption can only be applied by the actual customer who purchased the merchandise. Claims by proxy are not accepted.
Necessary items: (1) Passport, (2) Receipt for that day’s purchases, (3) Credit card (if you used it for the purchase), (4) purchased items, (5) Cash Tax-free Confirmation Form.( When making a purchase of ¥100,000 or more with cash)

* You can also claim tax exemptions using the duty-free QR code on the Visit Japan website.
When doing so, you may be asked to display your passport to confirm your identity.
* Only non-Japanese customers with the following status of residence types are eligible for tax exemptions.
Temporary Visitor, Diplomatic Visa, Official Visa
* Please note that Permanent Residents, Special Permanent Residents, Spouses of Japanese Nationals, and Spouses of Permanent residents are not eligible for tax exemptions as of September 1, 2022.
* All information on tax exemptions is shared electronically with the National Tax Agency.
* Only purchases that are for personal use can be tax-free. Under guidance from the National Tax Agency, from the viewpoint of preventing misuse of tax exemptions, customers who make high-frequency, high-volume, and/or large-amount purchases exceeding a certain level may not be eligible for tax exemptions.
* Products purchased with gift certificates, department store gift cards, other gift cards, shareholder benefit cards, and corporate credit cards do not qualify as tax-free.
* Thank you for your understandings.

Brand Directory

Floor Map

Services

Information Counter(1F)

The Information Counter provides information on shopping, the facilities and various services available at the store.
We are also happy to assist you with in-store paging, lost property inquiries, and complimentary wheelchairs and baby strollers.
Information is provided in English and Chinese (Foreign language information might not be available in some hours of the day).

Foreign Custormer Service Counter(3F)

This counter handles tax refunds and requests for same day hotel deliveries.

Delivery Service

  • To your Hotel

    We will deliver the items you purchased in our store to your hotel on the same day.
    Please ask a member of staff for details on which hotels can receive deliveries.

    *pay service

Foreign Currency Exchange Machine/ATM For Overseas Cards(B1)

  • Foreign Currency Exchange Machine

    You can change foreign currencies into Japanese yen.
    Handled currencies:

    • (1) US Dollars
    • (2) Euros
    • (3) Chinese Yuan
    • (4) Korean Won
    • (5) Singapore Dollars
    • (6) Hong Kong Dollars
    • (7) New Taiwan Dollars
    • (8) Thai Baht
    • (9) Australian Dollar
    • (10) British Pound
    • (11) Malaysia Ringgit
    • (12) Indonesian Rupiah

    * You cannot change Japanese yen into foreign currencies

    * You can only change foreign currency bills

  • ATM For Overseas Cards

    You can withdraw Japanese yen using credit cards issued overseas.
    Cards accepted: VISA, MasterCard, American Express, JCB, China UnionPay, Discover, Diners Club

    * The ATM can only be used during business hours
    * Maximum withdrawals are limited to 100,000 yen.
    * Card issuers may change their service fees.

Other

Access

  • Address

    3-6-1 Ginza, Chuo-ku, Tokyo

  • Phone

    03-3567-1211(from within Japan)

  • Directions from the train station

    Tokyo Metro Ginza Line, Marunouchi Line, Hibiya Line: Ginza Station, direct connection from Exit A12

Tokyo Metro Yurakucho
Line: Ginza-itchome
Station, 3 minutes on foot
from Exit 9

Toei Subway Asakusa Line: Higashi-ginza Station, 3 minutes on foot from Exit A8

JR Line: Yurakucho Station, 8 minutes on foot