Inquiries to Matsuya Ginza/Matsuya Asakusa

Thank you for your patronage of Matsuya.
To share comments with or submit inquiries to Matsuya, please use the inquiry form below. Your cooperation is appreciated.
Please note that replies to inquiries will be in English only. We appreciate if you read and understand them in advance.

Inquiry Form

Information that we ask you to enter, such as your name, telephone number and e-mail address in particular, will be used to facilitate communication between Matsuya and you. This information will not be used for any other purpose.
Depending on the nature of your inquiry, we may contact you through means other than e-mail. Please enter your telephone number as well.
We will endeavor to reply as promptly and accurately as possible, but it may take some time for us to respond depending on the details of your inquiry. Holidays and other non-working days may also affect the speed of our reply. • Please also note that we may be unable to provide a reply depending on the details of your inquiry. Your understanding is appreciated.
Please change your e-mail reception settings to receive emails from the “@matsuya.com” domain.
When receipt of your inquiry is complete, you will be sent an email with the subject “Receipt of your inquiry is complete.” It may take a few minutes for you to receive the notification e-mail. If it does not arrive in that time, there may be a mistake in the information you have submitted (e-mail address). Please check this and enter the information again.