Toward the future of
Ginza culture

Ginza, one of Japan's foremost urban centers, is home to glamorous department stores, jewelers, and fashion brands. Matsuya Ginza is a cornerstone to that culture.

At Matsuya, we believe Ginza culture is the coexistence of the traditional and the innovative, the global and the local. Embodying the highest quality, sophistication, and refinement is a must. Matsuya Ginza has grown alongside this Ginza. We will continue to progress as a department store that is truly worthy of representing Ginza culture well into the future.

Business hours

  • Store Hours10:00 a.m. - 8:00 p.m.
  • Restaurant Floor (8F)11:00 a.m. - 10:00 p.m. (Last call 9:30p.m.)

Credit Cards

At Matsuya Ginza we accept the following credit cards.

  • VISA
  • Master Card
  • JCB
  • Diners Club
  • Union Pay

Brand Directory


TOURIST Shop & Lounge(Matsuya Ginza parking No.1, 2nd floor)


Tax Refund


・Matsuya Ginza Free WiFi

Matsuya Ginza parking No.1, 2nd floor Guide Map


Before your departure:
Order all you want at ""+81 mall"" when you are making your travel plans.

After your arrival:
Go to the store and pick up your ordered tax free goods!


Information Counter (1F)

The Information Counter provides information on shopping, the facilities and various services available at the store.
We are also happy to assist you with in-store paging, lost property inquiries, and complimentary wheelchairs and baby strollers.
Information is provided in English, Chinese, and Korean (Foreign language information might not be available in some hours of the day).

Tax Refund Counter (B1)

This counter handles tax refunds and requests for overseas shipping and same day hotel deliveries.
We also provide a foreign currency exchange machine and an ATM for overseas cards.

B1 Guide Map

Foreign Currency Exchange Machine

You can change eight foreign currencies into Japanese yen.
Handled currencies:

  1. (1) US dollar
  2. (2) Euro
  3. (3) Chinese yuan
  4. (4) Korean won
  5. (5) Singapore dollar
  6. (6) Hong Kong dollar
  7. (7) Taiwan dollar
  8. (8) Thai baht
  • * You cannot change Japanese yen into foreign currencies
  • * You can only change foreign currency bills, but coins
ATM For Overseas Cards

You can withdraw Japanese yen using credit cards issued overseas.
Cards accepted: VISA, MasterCard, American Express, JCB, China UnionPay, Discover, Diners Club

  • * The ATM can only be used during business hours
  • * Maximum withdrawals are limited to 100,000 yen. (200,000 yen with China UnionPay cards)
  • * Card issuers may change their service fees.
Overseas Shipping Service

We ship purchased items overseas.

  • * There are restrictions depending on the type of item.
Delivery Service

· To your Hotel

We will deliver the items you purchased in our store to your hotel on the same day.
Please ask a member of staff for details on which hotels can receive deliveries.

  • * pay service

· To the airport

We will deliver the items you purchased in our store to the Yamato Transport Company's service counter at Haneda Airport or Narita Airport.

  • * pay service

Tax Refund (B1 / TOURIST Shop & Lounge)

In Matsuya Ginza: If the total value of purchases in one day exceeds 10, 001 yen, excluding tax (or 5,001 yen to 500,000 yen for foods, cosmetics, etc., excluding tax), you can have your consumption tax refunded.

  • * No service fee will be charged

Available at the Tax Refund Counter on B1.
Targets: Purchases by non-residents to be taken out of the country
Necessary items: (1) Passport, (2) Receipt for that day's purchases, (3) Credit card (if you used it for the purchase), (4) purchased items

  • * The same customer name must appear in all documents (passport, receipt, and ID).


G Free GINZA Free Wi-Fi Free Wi-Fi available at the top floor

MATSUYA Wi-Fi Free-WiFi available at Tax Refund Counter(B1)

Japan Shopping Festival Enjoy Shopping! Win Prize! HELLO KITTY


  • Address:3-6-1 Ginza, Chuo-ku, Tokyo
  • Phone:03-3567-1211(from within Japan)

Directions from the train station

Tokyo Metro Ginza Line, Marunouchi Line, Hibiya Line: Ginza Station, direct connection from Exit A12

Show the route

Tokyo Metro Yurakucho Line: Ginza-itchome Station, 3 minutes on foot from Exit 9

Show the route

Toei Subway Asakusa Line: Higashi-ginza Station, 3 minutes on foot from Exit A8

Show the route

JR Line: Yurakucho Station, 8 minutes on foot

Show the route


松屋銀座/MATSUYA GINZA The official Instagram feed of MATSUYA GINZA

Machine translation service available on this website.

Please note that the translations on this website are machine based and may be inaccurate for certain phrases and expressions.